Member Service Support Specialist

Posted: 03-Aug-2018

Are we looking for you?
If you are a dependable, organized person with customer service and office admin experience we'd like to talk to you!

What would you be doing?
You will be using your customer service talents to help current and prospective customers over the phone by explaining features and benefits of their insurance coverage and helping them with payments and changes to their coverage.  You will also support the department by performing a number of administrative tasks such as scanning, filing and data entry.

Your job in a nutshell:
You'll be spending a lot of your time on the phone helping members of financial institutions and employer groups as well as providing a wide variety of administrative support.  We're a small company so you may also be asked to cross-train with other department members or perform other assignments that are outside your primary job function.

You're a person who:

  • practices active listening
  • is very organized
  • is self-motivated
  • can learn new concepts quickly and apply them
  • is comfortable with computers
  • communicates clearly and effectively
  • has a problem-solving orientation
  • has excellent attention to detail
  • is very dependable
  • is adaptable
  • can work full-time, 6 AM to 3 PM
  • can obtain your Life, Accident and Health license in six months (we pay for everything)
  • English/Spanish bilingual is preferred, but not required

Who is LifeHelp?
LifeHelp is a financially stable and organizationally strong third party administrator and insurance agency with a national client base. We’ve been in business since 1972 and have been proud to call Redding our home since 1994. Our benefits are outstanding, our facility is top notch, our people are a cut above, and our work environment is businesslike – with a healthy dose of fun. And we especially like to reward excellence and innovative thinking. 

What’s in it for you?
The rate for this position is $14.00 - $16.00 per hour depending upon your qualifications and experience. Your compensation package also includes comprehensive medical, dental, and vision insurance plans, 401(k) and a generous vacation and paid holiday schedule.

How do you apply?
Click the "Apply" button below, complete the employment form, and attach your resume, cover letter* and professional references.

*Submissions without cover letters will not be considered.

Cuenca & Associates Insurance Agency, Inc., d/b/a LifeHelp, is an Equal Opportunity Employer.